Wedding on the Brain

So we've been doing a lot of wedding stuff lately and I haven't been very good at updating. Edwin has picked out his groomsmens' tuxes, I have purchased my wedding jewelry, we have hired a chair cover vendor (this took a lot longer and was harder than you think,) had my hair and make-up trial, drafted the reception timeline, created the flower list, finalized the ceremony music, drafted the programs, wrote tea ceremony instructions for Edwin's family, purchased wedding materials (unity candle, cake cutting set, etc.) and lined up babysitters for the reception. We have 27 children who will be attending the wedding, so we thought that we should help make the wedding fun for them too so that they will be happy and so that parents can stay to celebrate. Wow- when you list it out like that, it looks like we have done a lot. However, it always feels like there is so much left to do.

Next on the To Do list, we're trying to get additional chairs for the rehearsal dinner, line up the caterers for the rehearsal dinner, ordering favors, purchasing gifts for the wedding party, and getting my reception dress altered (again!)

Example of bad customer service we experienced this week: we were in Macy's and noticed that there is a rebate for our china placesettings. You get a free soup bowl for every placesetting purchase. We have already received 2 placesettings, so I went to the cashier to ask about the offer. I asked her if the soup bowls would be sent automatically or if there was some kind of form I would need to complete since these were purchased off of our registry. At first she implied that we would only receive the rebate if we purchased them in store. So I asked if we could return the ones that we have and "re-purchase" them so that we could receive the rebate. She says, "You could, but it is kind of unethical." Unethical? I nearly lost it, but I replied, "Unethical? If we're talking about ethics here, Macy's would have sent that soup bowl to me without me even having to ask about it." She goes on to say that the reason is that sales from the Internet are not the same as ones made in store. That's when I really went off, "I don't care if your sales are from the Internet or the store. I am the customer- it should be seamless." She said something about having to get manager approval for a transaction like this and I told her that I had no issues with it because it seems pretty straight forward to me. What is really dumb about her insult to me is that she knew that we had a registry there- why would you want to piss someone off like that who is bringing in customers? Crazy. She needs to get some training in customer service.

Example of good customer service: Edwin wrote in to LeCreuset asking them how he could obtain a replacement whistle. They wrote back saying that they will send him a replacement for free- no questions asked.